voluntary organisations, social enterprises and volunteering
voluntary organisations, social enterprises and volunteering
How Volunteer Exit Surveys Can Improve Your Offboarding Process
Created: 13/06/2026Unlike employees, volunteers rarely give formal notice when they step away from an organisation. In many cases, they simply stop registering for opportunities, and weeks or even months can pass before anyone realises they have left. By that time, the opportunity to understand why is often gone.
That missing insight carries a real cost. Every departing volunteer holds information your programme needs. When organisations consistently collect this information, they can address issues while they are still manageable and protect the volunteer experience. When they do not, they risk losing volunteers to the same preventable causes year after year.
If your programme has a thoughtful onboarding process but no structured offboarding process, you are only managing half of the volunteer lifecycle. Building the other half is both possible and practical—and with the right tools, it can become a reliable, automated part of your volunteer management strategy.
Volunteer Hub has written an article detailing the steps to a positive onboarding process.