• Digital Inclusion Coach - LinkLiving

  Created: 08/01/2026
  News/Events Category: Job Vacancies
  
  
  

  Title: Digital Inclusion Coach

  Organisation: LinkLiving

  Contract: Fixed Term for 1 year (due to funding)

  Hours: 20 hours per week (Tuesday to Thursday)

  Location: This post is based at LinkLiving's Kirkcaldy office, however the role involves travel to various localities within Fife

  
  Are you passionate about helping people to live a better life? Do you want to work for a charity where your health and wellbeing matter just as much as the people you support? Do you want to be part of a trauma-informed team where you will be supported to develop creative and flexible ways of working? LinkLiving's values and people are at the heart of everything they do including how they recruit staff.

  It is important for them to find people who share their values, which are: Empathy (listen to and understand an individual's needs and circumstances) Respect (treat others the way they wish to be treated) Integrity (be honest and have strong moral principles) Caring (show kindness and concern for others). 

  LinkLiving is a Scottish health and wellbeing charity that supports people to manage or overcome the effects of negative life experiences (including trauma, mental health challenges, poverty and inequality) so that they can build on their strengths and aspirations in order to live their best possible lives. They support people through a range of models including:

  • Personal development and employability programmes 
  • Self-help coaching
  • Supported accommodation
  • Care at home
  • Housing support
  • Befriending
  • Social cafes

  The service

  The service aims to support people facing mental health challenges to develop the skills and confidence to access online digital therapies, thereby increasing the scope of support available to them. The Digital Inclusion Coaches will support individuals to identify barriers, develop their digital skills and knowledge to access services, combat social isolation, and improve digital life skills.

  The role

  Taking a trauma-informed approach, the post holder will offer empathy and understanding to others in the area of learning and utilising digital skills. In this role, the Digital Inclusion Coach will offer empathetic support alongside practical assistance in order to empower people to feel in control of their lives in relation to making informed choices around their use of digital tools.

  The Digital Inclusion Coach will act as a digital champion within the service and link with external agencies and partner organisations. They will also be supported to continue their own personal and professional development. They welcome applications from people with lived experience of using these therapies to support their own mental health journeys, although this is not essential for the role.

  About you

  You will be educated to a minimum of SCQF Level 7 (or equivalent), or have relevant experience that demonstrates your ability to work effectively in this role. You are confident using common digital tools such as tablets, laptops and smartphones to support your day-to-day work, including recording information accurately and maintaining clear records. You have a working knowledge of mental health self-help resources and are committed to promoting and using these in a person-centred way. Building equal, positive and trusting relationships comes naturally to you, and you can clearly demonstrate experience of supporting people using a person-centred approach that respects individual needs, choices and circumstances.

  You bring a calm, empathetic and compassionate approach, with strong communication and active listening skills that enable you to respond sensitively to people's emotional and social wellbeing. You are able to manage ongoing risk, problem-solve effectively and remain calm and focused in challenging or crisis situations. You take a proactive approach to managing your own wellbeing in the role and work in a flexible, practical and reliable way.

  You will also be a car driver with access to your own vehicle, enabling you to meet the demands of the post.

  For a comprehensive list of the essential and desirable criteria required for this post, please refer to the job specification in the job information pack on their website.

  Benefits

  The benefits of being a LinkLiving employee (subject to the policies and benefit terms and conditions) include:

  • Competitive salary, reviewed annually, and opportunity for annual performance-related salary increases and discretionary non-consolidated pay awards, subject to terms of the scheme
  • 35 days' holiday per year (inclusive of public holidays) pro rata plus additional three days pro rata after three years' service
  • Opportunity to buy and sell holiday enhanced company sick and family friendly pay
  • Access to paid SVQ qualifications and a wide range of learning and development opportunities
  • Funded Disclosure Scotland and Scottish Social Services Council memberships
  • Defined contribution pension scheme with generous employer contributions plus salary exchange and additional voluntary contribution options
  • Access to an electric vehicle leasing scheme, subject to the terms of the scheme
  • Life assurance scheme providing death in service benefits to named beneficiaries
  • Healthcare cash plan for employees (and dependents) to support health and wellbeing plus discounts on shopping, restaurants, and other services
  • Employee assistance programme for employees and their immediate household dependants to support health, mental and financial wellbeing
  • Annual flu vaccination
  • Access to a savings and borrowing scheme
  • Cycle to work scheme
  • Monthly bus pass scheme
  • Season/travel ticket loan and much more!

  For a full list of benefits available to employees, please see the following link: https://www.linkliving.org.uk/work-with-us 

  This role is subject to PVG membership under the Disclosure (Scotland) Act 2020. Individuals who are barred from working with children or protected adults will not be considered for this position. Link will meet the cost of any new PVG scheme membership or membership update.

  How to apply 

  If you have any questions about the role, please e-mail [email protected] and they can arrange for someone from the service to call you for an informal chat.

  Click here to complete an application form. 

  They can offer suitable alternative methods to apply if requested including, although not exclusively, hard copy, Braille and audio. You can request these by e-mailing their Resourcing Team at [email protected] and detailing which format you would require.

  Please note should an internal applicant be successful in applying for this position on either a seconded or permanent basis, they will move to the terms and conditions associated with the role for the duration of the time they are in post. The terms and conditions are outlined in the job information pack. They aim at all times to recruit the person who is most suited to the job and welcome applications from people of all backgrounds and from anyone who shares our commitment to inclusion. Their offices are fully accessible to wheelchair users and, as a Disability Confident Leader, they will interview all disabled candidates who meet the essential criteria.

  Interviews will take place on Friday 06 February 2026 at their Kirkcaldy office. 

  The closing date for applications is 11.59pm on Thursday 29 January 2026.

  
  
  

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