voluntary organisations, social enterprises and volunteering
voluntary organisations, social enterprises and volunteering
voluntary organisations, social enterprises and volunteering
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Citizens Advice & Rights Fife Put Advice Officers Back into Local Offices
Created: 23/10/2025
News/Events Category: General News
Citizens Advice and Rights Fife (CARF) have unveiled plans to put advice officer back into local offices in order to provide more face-to-face support.
The organisation wants to put resources back in local communities, and that means advisers will now be based in local offices in a bid to make services more accessible to clients.
Last year they helped over 23,500 clients with 41,000 issues, leading to a financial gain in the region of almost £9.5m.
CARF has offices in Kirkcaldy, Glenrothes, Cupar, Cowdenbeath, Leven and Dunfermline and plans to open a new office in Inverkeithing to reflect demand. The move back marks a turnaround from lockdown which saw staff incorporate a huge amount of home working during the pandemic.
Jaq McDonald, Head of Operations, said, “After the pandemic, the organisation like so many others, had to centralise services and incorporate a high degree of home-working. Having spoken with our staff, volunteers and clients, it was clear we needed to adapt our services to be more person-centred."
CARF continues to be in significant demand as the cost of living crisis continues and the welfare system becomes ever more complex.
Volunteers also contributed almost 10,000 hours last year, a significant increase on the previous year.
Ross Livingstone, Training Officer, said “Our volunteer experience is of exceptional quality. We have been accredited with the Investing in Volunteer award which is the highest accolade we can achieve and demonstrates our commitment to making the volunteer experience in CARF second to none”.
As the organisation moves forward, the future appears to be bright.
Ms McDonald added: “We are adapting our services to be the best we can be for the people who need us. It is a defining moment in how we want services to be going forward, very much putting our clients first.”
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