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Digital exclusion still major concern to access public services
Created: 23/08/2024
News/Events Category: General News
This item will show under the following categories: Technology
A new join report about digital exclusion in Scotland from the Auditor General for Scotland and the Accounts Commission shows that one in six adults lacks the necessary skills needed for everyday life. It also shows that 9% of households do not have an internet connection.
Key demographics
One of the major causes of digital exclusion is poverty and other financial difficulties with those on lower incomes and living in areas of high deprivation less likely to have access to the internet. Age is also a key factor with people who are retired and aged over 65 years less likely to use the internet. People with disabilities, people who live alone, and people who receive benefits are also less likely to use the internet.
Other key stats show that only 69% of households with an annual income of less than £10,000 have internet access compared with 99% of households with income more than £40,000.
Analysis of UK wide data shows that of the people who don’t use the internet at home, or elsewhere, are largely made up of over 65s at 72%. Some of these people may belong to more than one group with 58% living alone, 51% reporting that they have a disability and 47% are in receipt of benefits. 55% are in the most deprived socio-economic group.
Recommendations
It means that not everyone can access the services they needed with so much of it moving online and the Government and public bodies have been told to help solve that issue. The report recommends clear actions to tackle and mitigate the impacts of digital exclusion, warning that failing to do so risks marginalising the most vulnerable people in our communities, and those who most depend on public services.
Click here to watch the Lived Experience video.
Click here to read the report.
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