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  • Frontline Fife - Accommodation Case Worker

    Created: 20/06/2024
    News/Events Category: Job Vacancies

    Post: Accommodation Case Worker (x2)
    Contract: Temporary up to 31 March 2024 (with extension in line with funding renewal) 
    Hours: 36 hours per week (shift pattern with sleepover) 
    Salary: £24,598 (with additional sleepover payment) 
    Location: Fife-wide. Current base is head office, 57-59 Viewforth Street, Kirkcaldy, KY1 3DJ


    The Accommodation Caseworker role is responsible to the Lead for Accommodation Services. As a service delivery role within the Core and Cluster team, the post holder is expected to enable people to move to settled living and connect with their community using strength-based approaches.

    As a member of the wider Accommodation team, post holders are also expected to assist with housing management duties to maintain quality assurance of services. It is essential that workers are outcome focused and committed to understanding everyone's position, their skills, and the opportunities they choose.

    This role and all housing support roles must be carried out under FLF policies and procedures and to the standards set out by the CI and SSSC.

    The overall aim of Frontline Fife Homelessness Services is to end homelessness across Fife by taking preventative action and through assisting people to choose the life they aspire to. Their team endeavour to promote self-valuing and wellbeing for all.


    The post holder will require to be sensitive to a wide range of issues which may include drug and/or alcohol issues, mental health problems, learning difficulties, and people who have experienced trauma.

    Housing support duties include: 

    • Working to the Lead for Accommodation Services to confirm appropriateness of referrals and assess people's risks and vulnerabilities
    • Supporting individuals to identify and achieve their personal goals and aspirations using person-centred and trauma aware practices
    • Applying safer working practices when supporting people with different needs and assets (complex through to low level support) and apply protection procedures to keep people safe
    • Managing identified cases under safe working practices to support those in temporary accommodation to transition to settled living
    • Assuring satisfaction and trust in Frontline Fife's services are maintained through seeking continuous feedback as per FLF's complaints policy
    • Writing and maintaining up-to-date case records and submit accurate performance data to evidence engagement practice and people's outcomes
    • Evidencing meeting targets and other compliance requirements through value-based practices
    • Assisting in housing management

    As a member of the wider Accommodation team post holders are also expected to assist with housing management duties including assisting people to complete documentation as part of the occupancy process and Housing Benefit forms.

    Team working will include: 

    • Working as part of the wider Accommodation Service and other frontline services to deliver an integrated and seamless approach
    • Working to a set rota system and be willing to adapt to support safer service delivery practices and maintain engagement with those being supported
    • Working to promote positive feedback and success and share better practice
    • Fostering inter-agency working and work to build community cohesion

    Learning and development:

    • Be responsible for one's own continuous professional learning through training and development opportunities, and reflective practice
    • Develop effective communication (and other) skills which promote effective engagement

    Employees governed by the SSSC Code of Conduct must comply with these standards and ensure that their registration (Fitness to Practice) is evidenced and maintained under the specification set out by the SSSC.

    All staff have a duty to protect supported individuals from abuse and to report any concerns immediately to their line manager or other management staff and to work in accordance with the Protection of Vulnerable Groups (Scotland) Act 2007 and Data Protection/GDPR legislation.

    This job description must be read in conjunction with the general requirements of Frontline Fife's Policies, Procedures and Performance Appraisal System, and the Standards set by appropriate Regulating Bodies.

    How to apply 

    Click here for a full job description. 

    To submit your application or CV e-mail the completed application form to [email protected]. If you require further assistance or advice to enable you to complete your application form or if you wish to arrange an informal chat about the roles advertised then, please contact [email protected]

    The closing date for applications is 11.59am on Thursday 27 June 2024.

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