Kingdom Housing Association provides housing and support throughout east central Scotland. Their asset management team manage, maintain and invest in their property assets to make sure that properties provide attractive, good quality homes for residents and future customers.
About The Role
The role of Repairs Planner is to provide a repair and change of tenancy service to Kingdom's customers. This includes:
Reactive repair scheduling/follow on appointments
Coordinating, planning and managing operatives diaries
Change of tenancy/mutual exchange processing
Updating and maintaining records in line with the Scottish Social Housing Charter (ARC)
Liaising with tenants and operatives on a regular basis
Prioritising and cross referencing data from multiple sources/systems
Kingdom is looking for a proactive team player with the ability to work in a fast paced role with constant collaboration with stakeholders, a high attention for detail and a solutions-focused approach. You will have a passion for excellent customer service and have worked in a customer-focused role. You'll also have strong IT skills, be able to prioritise and the ability to plan and organise your own workload.
You will be required to complete a satisfactory Basic Police Act Disclosure Scotland check.
A contributory pension scheme (employer contribution of 10%) and option to join the salary exchange pension scheme
Generous annual leave entitlement
Access to Kingdom's low interest car loan scheme (where eligible criteria is met)
Access to the Kingdom Academy offering a range of learning and development opportunities
Enhanced family friendly leave and pay
Access to employee assistance programme providing a free information service and an employee counselling service
Discounted gym membership
Access to Kingdom's Employee Benefit Platform
A variety of flexible and hybrid working arrangements
Kingdom is committed to contributing towards the eradication of homelessness. As part of that, they particularly welcome applications from people who are currently registered homeless or have been in the last 12 months. They will guarantee shortlisting to any applicant who meets that criteria and the essential criteria for the vacancy. If they offer you the role and you are homeless at that point, they will also offer you a tenancy in one of our properties as part of the Naumann Initiative. If you wish your application to be considered under the scheme, please state this under "Supporting information" on your application form. Scottish Charity No: SC000874
The closing date for applications is Sunday 25 February 2024.