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  • Prescription medicine delivery service - for priority and vulnerable patients

    Created: 27/03/2020, Updated: 30/03/2020

    FVA is delighted to be working in partnership with NHS Fife, the Health and Social Care Partnership and Fife Council to launch a Prescription Delivery Service.

    What is the Prescription Delivery Service?

    Working with 80+ pharmacies across the kingdom, our team of volunteer drivers will be picking-up and delivering prescriptions to those citizens at most risk due to coronavirus. Our aim is to deliver all prescriptions no more than 7 days after the order is placed. Our volunteers will follow the social distancing principles, minimising the risk of the spread of infection.

    Who should use this service?

    This service is designed for those considered vulnerable and of priority. Individuals must be unable to collect their prescriptions themselves and have no one who can collect on their behalf. It is important that those with the means to arrange collection themselves continue to do so, so this vital service is freed up for those most in need.

    How can I access the delivery service?
    To access the delivery service, it is quicker and better to complete our online form on our prescription page. You can e-mail us at [email protected] or call us during normal business hours on 0800 389 6046 (we're experience very high call volumes, please use the online form wherever possible to help us to provide support to our more vulnerable customers quickly and efficiently. Thank you.

    To have your medicines delivered you should:

    • Contact your GP Practice to request your prescription.
    • Tell your GP Practice which community pharmacy you would like the prescription sent to. For many people, you will have already done this and the GP Practice will know. If not, you should suggest a community pharmacy near to your home.
    • Next, complete our online form to have your prescription collected and brought to your home (you can phone or e-mail if necessary)
    • You should provide your name, your GP practice, the community pharmacy, your home address, on which date you ordered the prescription from your GP and the date of when your prescription is ready to be collected.
    • You should also advise via telephone or by e-mail of any special instructions for delivery, if there are items which need to be stored in the fridge, or how to operate the buzzer if you live in a flat, for example.  We are unable to leave prescriptions unattended, our volunteer can leave it on your doorstep, ring your doorbell and step back to avoid contact - we need to know that you have it in your possession - those are the rules we must follow.
    • Methadone and Subutex: Unfortunately, we are unable to collect or deliver these drugs. Please contact addiction services if you need help with these items.

    Volunteer drivers will try to attend community pharmacies to collect prescriptions from 9am -10am or 5pm – 6pm when pharmacies may be closed to the public. This is to minimise risk and disruption to services.

    For further information about this service, go to our prescriptions page or e-mail [email protected]




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