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Volunteering Opportunity Details

  • Triage Volunteer - West Fife
    with Citizens Advice and Rights Fife

    Volunteer Opportunity No. VO87688 - Created/last updated: 14/02/2024


    About this opportunity:Triage Volunteers are the first contact for clients seeking help for a variety of issues. They identify key information about the client's issues and assess and agree whether signposting or a call back is the best route to support the clients and deal with the issues.

    Main Tasks include:

    -Assess clients enquiries using sensitive listening and questioning skills

    -Identify key information about the enquiry including time limits, key dates and any requirement for urgent advice or action, using scripts and diagnostic tools

    -Identify and summarise the essence of the enquiry

    -Establish the client's objectives

    -Record cases - make an electronic record of the client's details, in accordance with CASTLE recording requirements and CARF's Quality Assurance Policy

    -Keep up-to-date with advice and organisational updates by reading AdviserNet news items, relevant publications, internal email communication, intranet articles and online training

    This is a great opportunity to meet new people and learn new skills. Volunteers will be provided with training and support. For a full list of tasks and to find out more please enquire with the Learning and Development officer.

    Takes place:
    Minimum age:16
    Maximum age:100
    Training provided:No details were provided about the training made available to volunteers. Please contact us to find out more.

    Out of pocket expenses paid?
    Yes - We pay public transport rates and reimburse volunteers every month. Our mileage rate is 40p per mile for car users.

    Experience required:Able to communicate clearly both orally and in writing Able to quickly sift through information and extract what is relevant Be open and approachable Open-minded and non-judgemental Adhere to General Data Protection Regulations 2018 Flexibility and willingness to work as part of a team Have competent and confident IT skills

    Restrictions on who can volunteer
    No restrictions were specified.

    Application process:Application Form; Induction/Training; Informal Chat; Interview; References

    Taster available?No, not for this opportunity.

    Travel DetailsDunfermline KY12 7AW Cowdenbeath KY4 9NT

    Saltire AwardThis opportunity is compatible with the Saltire Awards for volunteers aged 12-25.

    What Now?

    To enquire/register an interest in this opportunity call us (FVA) on 0800 389 6046, e-mail us, or fill out this form:

    Please tell us what age group you are in:
    Are you looking to improve your employability prospects by volunteering?    

      You can print these opportunity details.

    Go to main volunteering opportunities page

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Other Opportunities

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Citizens Advice and Rights Fife has the following, additional volunteering opportunities:
  - Triage Volunteer - Central Fife
  - Triage Volunteer -East Fife

Type of volunteering: Advice / Information giving
Opportunities which benefit Human / Civil rights/ Justice

Go to main volunteering opportunities page

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