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Volunteering Opportunity Details

  • IT Support Volunteer - ITCanHelp
    with AbilityNet (This is not a Fife-based organisation).

    Volunteer Opportunity No. VO73112 - Created/last updated: 04/08/2020



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    Opportunity


    About this opportunity:To provide a timely, effective, free and impartial advice and assistance on a one-off or short-term basis, to disabled or older people to resolve their computer related issues in their home and/or remotely.

    Principal Accountabilities

    Evaluate client issues which could involve:
    Advising on hardware and software, including upgrades to existing hardware and software.
    Identifying and installing suitable equipment and upgrades.
    Identifying and resolving a range of technical problems relating to hardware or software.
    Installing new software packages.
    Getting clients started with new equipment, software packages, the internet, email, FaceBook or other packages.
    Resolve client issues in accordance with the AbilityNet ITCanHelp Service Level Agreements (SLAs)
    Contact client to arrange appointment
    Feedback on visit to County Coordinator (CC) with resolution or next steps
    Contact client after original visit to confirm follow up appointment if necessary
    Highlight to the CC immediately any issues that may present a risk to service delivery or reputation
    Provide ad-hoc support to CC with promoting the AbilityNet ITCanHelp service in the local area
    Provide ad-hoc support to CC with recruiting for AbilityNet ITCanHelp volunteers in the local area
    Attend ad-hoc team meetings and wider company events or meetings
    Undergo training
    Support/buddy other volunteers as necessary
    Adhere to all AbilityNet policies as set out in the Induction pack

    Note: if there is no CC in the County then the Free Services Admin team take on this role.

    Takes place:
    morningsafternoonsevenings
    Mondays
    Tuesdays
    Wednesdays
    Thursdays
    Fridays
    Saturdays
    Sundays
    Minimum age:18
    Maximum age:100
    Training provided:No details were provided about the training made available to volunteers. Please contact us to find out more.

    Out of pocket expenses paid?
    Yes - Expenses Paid.

    Experience required:-Good IT and computer skills -Good knowledge of standard hardware operating systems and software -Good interpersonal and communication skills -Access to a computer and email facilities -Own transport or appropriate public transport links -Can commit, on average, 2 hours per week, but role is flexible depending on client requests/needs. DESIRABLE: -Knowledge of assistive technology e.g. Voice Recognition software Previous volunteering experience or work with disabled or older people

    Restrictions on who can volunteer
    Due to the fact that applicants will be working with vulnerable adults, they will be subject to a Basic Disclosure by Disclosure Scotland as appropriate before appointment is confirmed. This will be renewed every 2 years (at no cost to the volunteer).

    Application process:Application Form; Induction/Training; Interview; PVG membership required

    Taster available?No, not for this opportunity.

    Travel DetailsVarious locations across Fife

    Saltire AwardThis opportunity is compatible with the Saltire Awards for volunteers aged 12-25.

    What Now?

    To enquire/register an interest in this opportunity call us (FVA) on 0800 389 6046, e-mail us, or fill out this form:

    Please tell us what age group you are in:
    Are you looking to improve your employability prospects by volunteering?    

      You can print these opportunity details.

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