To provide a timely, effective, free and impartial advice and assistance on a one-off or short-term basis, to disabled or older people to resolve their computer related issues in their home and/or remotely.
Evaluate client issues which could involve: Advising on hardware and software, including upgrades to existing hardware and software. Identifying and installing suitable equipment and upgrades. Identifying and resolving a range of technical problems relating to hardware or software. Installing new software packages. Getting clients started with new equipment, software packages, the internet, email, FaceBook or other packages. Resolve client issues in accordance with the AbilityNet ITCanHelp Service Level Agreements (SLAs) Contact client to arrange appointment Feedback on visit to County Coordinator (CC) with resolution or next steps Contact client after original visit to confirm follow up appointment if necessary Highlight to the CC immediately any issues that may present a risk to service delivery or reputation Provide ad-hoc support to CC with promoting the AbilityNet ITCanHelp service in the local area Provide ad-hoc support to CC with recruiting for AbilityNet ITCanHelp volunteers in the local area Attend ad-hoc team meetings and wider company events or meetings Undergo training Support/buddy other volunteers as necessary Adhere to all AbilityNet policies as set out in the Induction pack
Note: if there is no CC in the County then the Free Services Admin team take on this role.
No details were provided about the training made available to volunteers. Please contact us to find out more.
Out of pocket expenses paid?
Yes - Expenses Paid.
-Good IT and computer skills
-Good knowledge of standard hardware operating systems and software
-Good interpersonal and communication skills
-Access to a computer and email facilities
-Own transport or appropriate public transport links
-Can commit, on average, 2 hours per week, but role is flexible depending on client
-Knowledge of assistive technology e.g. Voice Recognition software
Previous volunteering experience or work with disabled or older people
Restrictions on who can volunteer
Due to the fact that applicants will be working with vulnerable adults, they will be subject to a Basic Disclosure by Disclosure Scotland as appropriate before appointment is confirmed. This will be renewed every 2 years (at no cost to the volunteer).
Find out more about volunteering
View our introduction to volunteering page or contact us to find out more -
our experts love helping people of all ages and backgrounds to become volunteers.
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Help and Support
Call us to arrange an appointment
Give us a call on 0800 389 6046 to arrange an appointment to chat with our staff about what opportunities are available. Meetings can be arranged outside of the office in some cases.
Register with us
Fill out our registration form and a member of staff will then get in touch with you to discuss volunteering options to suit you.
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