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Volunteering Opportunity Details

  • Volunteer Advice Assistant - Dunfermline
    with CARF (Citizens Advice and Rights Fife - Dunfermline)

    Volunteer Opportunity No. VO71799 - Created/last updated: 26/02/2020


    About this opportunity:The main tasks are:-
    Ask clients the appropriate questions from the benefit claim form. This may require rephrasing the questions slightly, or of giving examples, to help the client understand what is being asked.
    Listen to the client and let the client fully explain the difficulties they may have.
    Complete the appropriate benefit claim form as per the client's answers. This may be done by hand or in some instances completed online.
    Record basic details of the clients' health problems on their enquiry record.
    Attend local team meetings for updates and mutual sharing of information.
    Read Quality of Advice feedback and action any relevant comments.

    Takes place:
    Minimum age:18
    Maximum age:no upper age limit has been specified
    Training provided:Training will be arranged on an individual basis, with practical sessions in the office; shadowing more experienced advice assistants; highlighting relevant policies; basic interview skills; ill health benefits and case recording skills.
    Out of pocket expenses paid?
    Yes - Travel expenses are paid for petrol at 45p per mile or actual public transport costs. Expenses are paid on a monthly basis directly into a bank account.

    Experience required:Be a good listener. Work well in teams. Willing to learn new skills. Good spoken and written communication. Open minded and non-judgemental. Able to maintain confidentiality. Enjoy helping people. Other skills which would be useful are:- An understanding of long-term health problems or disability. Basic computer literacy skills (including e-mail/internet).

    Restrictions on who can volunteer
    No restrictions were specified.

    Application process:Application Form; Interview; References

    Taster available?No, not for this opportunity.

    Travel DetailsTakes place at CARF's office at 4 Abbey Park Place, Dunfermline, KY12 7PD.

    Saltire AwardThis opportunity is compatible with the Saltire Awards for volunteers aged 12-25.

    What Now?

    To enquire/register an interest in this opportunity please call us on 0800 389 6046, e-mail us, or fill out this brief form:
      You can print these opportunity details.

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Other Opportunities

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CARF (Citizens Advice and Rights Fife - Dunfermline) has the following, additional volunteering opportunities:
  - Administrator (Tribunal Team)
  - Volunteer Receptionist
  - Client Assessment Volunteer
  - General Adviser - Dunfermline

Type of volunteering: Advice / Information giving
Opportunities which benefit People With Ill Health

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