Falkland Palace and Garden welcomes over 44,000 visitors every year and there’s something here for everyone, from the Palace with a working Chapel Royal, apartments for kings and queens, stunning gardens, an orchard and the oldest tennis court in the country.
As a shop volunteer, you will play a key role in helping to maintain Falkland’s heritage for everyone. All sales from the shop go directly to the property, so if you’re interested in meeting people from all over the world and helping out a charity with its vital conservation work, then volunteering at Falkland Palace may be perfect for you.
• To welcome visitors and ensure they have a pleasant experience
• Assisting customers with their purchases and advising them about items for sale
• Upselling items in the shop
• Processing till and credit card transactions, and reconciling these at the end of the day
• Maintaining the presentation and display of the shop area
• Positively promoting the National Trust for Scotland to visitors and customers within the shop
• Opening and closing the shop as appropriate
no upper age limit has been specified
Generally, you’ll be working with a small team of other volunteers and shop staff. We’ll provide an induction and training for you (about the Trust, its values and your role) to get started, and we’ll help you to keep learning while you’re volunteering with us. You’ll also have free access to all of the courses in our online e-learning system.
Out of pocket expenses paid?
No specific experience required. Though confidence in handling money would be desirable, training will be provided. Prospective volunteers should have a friendly, outgoing personality and possess a willingness to learn and engage with visitors from all backgrounds and cultures.
Restrictions on who can volunteer
No restrictions, though the shop may prove challenging to those with mobility issues as there are steps leading down to the main shop floor from the street.
Application Form; Informal Chat
No, not for this opportunity.
For those using public transport, there are a variety of buses which travel through Falkland from the surrounding areas. Please visit www.travelinescotland.com for information on specific services and route times. If you are travelling to us by car, Falkl
This opportunity is compatible with the Saltire Awards for volunteers aged 12-25.
To enquire/register an interest in this opportunity call us (FVA) on 0800 389 6046, e-mail us, or fill out this form:
Find out more about volunteering
View our introduction to volunteering page or contact us to find out more -
our experts love helping people of all ages and backgrounds to become volunteers.
Register your opportunity
If you are an Organisation that would like your opportunity to be registered. You can do this by requesting a registration form here.
Help and Support
Call us to arrange an appointment
Give us a call on 0800 389 6046 to arrange an appointment to chat with our staff about what opportunities are available. Meetings can be arranged outside of the office in some cases.
Register with us
Fill out our registration form and a member of staff will then get in touch with you to discuss volunteering options to suit you.
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