Volunteering Opportunity Details

• Advice Line Volunteer with Chest Heart And Stroke Scotland (Fife) Volunteer Opportunity No. VO102180 - Created/last updated: 11/06/2025

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  About this opportunity:	Our Advice Line offers a single point of access to our services, supporting people to manage their condition and live life to the full. Our four Advice Line volunteer opportunities support our Advice Line team to reach more people than ever before. Our Call Co-ordinator Volunteers act as the first point of contact for all incoming phone calls/emails/text messages to the Advice Line, while our Cost of Living Volunteers, Know Your Rights Volunteers, and Living Well Volunteers provide information and guidance on their specified area. Full training, ongoing support, and expenses are included in all our Advice Line roles. As an Advice Line volunteer you will have the opportunity to learn new skills, use your experience, meet new people and make a real difference to those impacted by one or more of our conditions.
  Takes place:	mornings afternoons evenings Mondays Tuesdays Wednesdays Thursdays Fridays Saturdays Sundays
  Minimum age:	18
  Maximum age:	100
  Training provided:	All volunteers are supported by their volunteer manager, usually the Advice Line Co-ordinator. Chest Heart & Stroke Scotland will provide all necessary training, which will be carried out under the guidance of the volunteer manager. Mandatory training will include: Safeguarding Adults (L2) E-Learning; Roles and Boundaries: Call Coordinator; Condition Awareness; GDPR UK: Essentials E-Learning; Cyber Security Awareness E-Learning
  Out of pocket expenses paid?	Yes - Travel expenses should be agreed in advance with the Volunteer Manager and must be accompanied by an appropriate receipt. This includes travel from home, to and from the place of volunteering and any additional travel necessary in the course of volunteering. Car travel is reimbursed at 45p per mile.
  Experience required:	Excellent listening and communication skills are essential for these roles, as well as the ability to volunteer independently with guidance and support. Volunteers must understand the need for confidentiality and boundaries, and must be comfortable using IT equipment and databases for the purpose of the role (training and support will be provided).
  Restrictions on who can volunteer	No restrictions were specified.
  Application process:	Application Form; Induction/Training; Interview; PVG membership required; References
  Taster available?	No, not for this opportunity.
  Travel Details	This opportunity is home-based.
  Saltire Award	This opportunity is compatible with the Saltire Awards for volunteers aged 12-25.

  
  

  What Now?

  To enquire/register an interest in this opportunity call us (FVA) on 0800 389 6046, e-mail us, or fill out this form:

  
  Please tell us what age group you are in: Choose an optionUnder 1616-25Over 25
  Are you looking to improve your employability prospects by volunteering?   Yes   No
  
  

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