supporting, developing and representing community groups, voluntary organisations, social enterprises and volunteering

Volunteering Opportunity: VO87689

  • Triage Volunteer -East Fife
    with Citizens Advice and Rights Fife.

    Created/last updated: 14/02/2024

    About this opportunity:Triage Volunteers are the first contact for clients seeking help for a variety of issues
     •  They identify key information about the client's issues and assess and agree whether signposting or a call back is the best route to support the clients and deal with the issues
     •  Main Tasks include: -Assess clients enquiries using sensitive listening and questioning skills -Identify key information about the enquiry including time limits, key dates and any requirement for urgent advice or action, using scripts and diagnostic tools -Identify and summarise the essence of the enquiry -Establish the client's objectives -Record cases - make an electronic record of the client's details, in accordance with CASTLE recording requirements and CARF's Quality Assurance Policy -Keep up-to-date with advice and organisational updates by reading AdviserNet news items, relevant publications, internal email communication, intranet articles and online training This is a great opportunity to meet new people and learn new skills
     •  Volunteers will be provided with training and support
     •  For a full list of tasks and to find out more please enquire with the Learning and Development officer
    Takes place:
    Minimum age:16
    Maximum age:100
    Training provided:No details were provided about the training made available to volunteers. Please contact us to find out more.

    Out of pocket expenses paid?
    Yes - We pay public transport rates and reimburse volunteers every month. Our mileage rate is 40p per mile for car users.

    Experience required:Able to communicate clearly both orally and in writing Able to quickly sift through information and extract what is relevant Be open and approachable Open-minded and non-judgemental Adhere to General Data Protection Regulations 2018 Flexibility and willingness to work as part of a team Have competent and confident IT skills

    Restrictions on who can volunteer
    No restrictions were specified.

    Application process:Application Form; Induction/Training; Informal Chat; Interview; References

    Taster available?No, not for this opportunity.

    Travel DetailsLeven KY8 4PF Cupar KY15 4TA

    Saltire AwardThis opportunity is compatible with the Saltire Awards for volunteers aged 12-25.