supporting, developing and representing community groups, voluntary organisations, social enterprises and volunteering
Triage Volunteer -East Fife
with Citizens Advice and Rights Fife.
About this opportunity: | Triage Volunteers are the first contact for clients seeking help for a variety of issues • They identify key information about the client's issues and assess and agree whether signposting or a call back is the best route to support the clients and deal with the issues • Main Tasks include: -Assess clients enquiries using sensitive listening and questioning skills -Identify key information about the enquiry including time limits, key dates and any requirement for urgent advice or action, using scripts and diagnostic tools -Identify and summarise the essence of the enquiry -Establish the client's objectives -Record cases - make an electronic record of the client's details, in accordance with CASTLE recording requirements and CARF's Quality Assurance Policy -Keep up-to-date with advice and organisational updates by reading AdviserNet news items, relevant publications, internal email communication, intranet articles and online training This is a great opportunity to meet new people and learn new skills • Volunteers will be provided with training and support • For a full list of tasks and to find out more please enquire with the Learning and Development officer • | ||||||||||||||||||||||||||||||||
Takes place: |
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Minimum age: | 16 | ||||||||||||||||||||||||||||||||
Maximum age: | 100 | ||||||||||||||||||||||||||||||||
Training provided: | No details were provided about the training made available to volunteers. Please contact us to find out more. | ||||||||||||||||||||||||||||||||
Out of pocket expenses paid? | Yes - We pay public transport rates and reimburse volunteers every month. Our mileage rate is 40p per mile for car users. | ||||||||||||||||||||||||||||||||
Experience required: | Able to communicate clearly both orally and in writing
Able to quickly sift through information and extract what is relevant
Be open and approachable
Open-minded and non-judgemental
Adhere to General Data Protection Regulations 2018
Flexibility and willingness to work as part of a team
Have competent and confident IT skills | ||||||||||||||||||||||||||||||||
Restrictions on who can volunteer | No restrictions were specified. | ||||||||||||||||||||||||||||||||
Application process: | Application Form; Induction/Training; Informal Chat; Interview; References | ||||||||||||||||||||||||||||||||
Taster available? | No, not for this opportunity. | ||||||||||||||||||||||||||||||||
Travel Details | Leven KY8 4PF
Cupar KY15 4TA | ||||||||||||||||||||||||||||||||
Saltire Award | This opportunity is compatible with the Saltire Awards for volunteers aged 12-25. |