supporting, developing and representing community groups, voluntary organisations, social enterprises and volunteering

Volunteering Opportunity: VO73112

  • IT Support Volunteer - ITCanHelp
    with AbilityNet.

    Created/last updated: 04/08/2020

    About this opportunity:To provide a timely, effective, free and impartial advice and assistance on a one-off or short-term basis, to disabled or older people to resolve their computer related issues in their home and/or remotely
     •  Principal Accountabilities Evaluate client issues which could involve: Advising on hardware and software, including upgrades to existing hardware and software
     •  Identifying and installing suitable equipment and upgrades
     •  Identifying and resolving a range of technical problems relating to hardware or software
     •  Installing new software packages
     •  Getting clients started with new equipment, software packages, the internet, email, FaceBook or other packages
     •  Resolve client issues in accordance with the AbilityNet ITCanHelp Service Level Agreements (SLAs) Contact client to arrange appointment Feedback on visit to County Coordinator (CC) with resolution or next steps Contact client after original visit to confirm follow up appointment if necessary Highlight to the CC immediately any issues that may present a risk to service delivery or reputation Provide ad-hoc support to CC with promoting the AbilityNet ITCanHelp service in the local area Provide ad-hoc support to CC with recruiting for AbilityNet ITCanHelp volunteers in the local area Attend ad-hoc team meetings and wider company events or meetings Undergo training Support/buddy other volunteers as necessary Adhere to all AbilityNet policies as set out in the Induction pack Note: if there is no CC in the County then the Free Services Admin team take on this role
    Takes place:
    Minimum age:18
    Maximum age:100
    Training provided:No details were provided about the training made available to volunteers. Please contact us to find out more.

    Out of pocket expenses paid?
    Yes - Expenses Paid.

    Experience required:-Good IT and computer skills -Good knowledge of standard hardware operating systems and software -Good interpersonal and communication skills -Access to a computer and email facilities -Own transport or appropriate public transport links -Can commit, on average, 2 hours per week, but role is flexible depending on client requests/needs. DESIRABLE: -Knowledge of assistive technology e.g. Voice Recognition software Previous volunteering experience or work with disabled or older people

    Restrictions on who can volunteer
    Due to the fact that applicants will be working with vulnerable adults, they will be subject to a Basic Disclosure by Disclosure Scotland as appropriate before appointment is confirmed. This will be renewed every 2 years (at no cost to the volunteer).

    Application process:Application Form; Induction/Training; Interview; PVG membership required

    Taster available?No, not for this opportunity.

    Travel DetailsVarious locations across Fife

    Saltire AwardThis opportunity is compatible with the Saltire Awards for volunteers aged 12-25.