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Volunteering Opportunity: VO73112
IT Support Volunteer - ITCanHelp with AbilityNet.
Created/last updated: 04/08/2020
About this opportunity:
To provide a timely, effective, free and impartial advice and assistance on a one-off or short-term basis, to disabled or older people to resolve their computer related issues in their home and/or remotely •
Evaluate client issues which could involve:
Advising on hardware and software, including upgrades to existing hardware and software •
Identifying and installing suitable equipment and upgrades •
Identifying and resolving a range of technical problems relating to hardware or software •
Installing new software packages •
Getting clients started with new equipment, software packages, the internet, email, FaceBook or other packages •
Resolve client issues in accordance with the AbilityNet ITCanHelp Service Level Agreements (SLAs)
Contact client to arrange appointment
Feedback on visit to County Coordinator (CC) with resolution or next steps
Contact client after original visit to confirm follow up appointment if necessary
Highlight to the CC immediately any issues that may present a risk to service delivery or reputation
Provide ad-hoc support to CC with promoting the AbilityNet ITCanHelp service in the local area
Provide ad-hoc support to CC with recruiting for AbilityNet ITCanHelp volunteers in the local area
Attend ad-hoc team meetings and wider company events or meetings
Support/buddy other volunteers as necessary
Adhere to all AbilityNet policies as set out in the Induction pack
Note: if there is no CC in the County then the Free Services Admin team take on this role •
No details were provided about the training made available to volunteers. Please contact us to find out more.
Out of pocket expenses paid?
Yes - Expenses Paid.
-Good IT and computer skills
-Good knowledge of standard hardware operating systems and software
-Good interpersonal and communication skills
-Access to a computer and email facilities
-Own transport or appropriate public transport links
-Can commit, on average, 2 hours per week, but role is flexible depending on client
-Knowledge of assistive technology e.g. Voice Recognition software
Previous volunteering experience or work with disabled or older people
Restrictions on who can volunteer
Due to the fact that applicants will be working with vulnerable adults, they will be subject to a Basic Disclosure by Disclosure Scotland as appropriate before appointment is confirmed. This will be renewed every 2 years (at no cost to the volunteer).