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Volunteering Opportunity: VO71799
Volunteer Advice Assistant - Dunfermline with CARF (Citizens Advice and Rights Fife - Dunfermline).
Created/last updated: 26/02/2020
About this opportunity:
The main tasks are:-
Ask clients the appropriate questions from the benefit claim form • This may require rephrasing the questions slightly, or of giving examples, to help the client understand what is being asked •
Listen to the client and let the client fully explain the difficulties they may have •
Complete the appropriate benefit claim form as per the client's answers • This may be done by hand or in some instances completed online •
Record basic details of the clients' health problems on their enquiry record •
Attend local team meetings for updates and mutual sharing of information •
Read Quality of Advice feedback and action any relevant comments •
no upper age limit has been specified
Training will be arranged on an individual basis, with practical sessions in the office; shadowing more experienced advice assistants; highlighting relevant policies; basic interview skills; ill health benefits and case recording skills.
Out of pocket expenses paid?
Yes - Travel expenses are paid for petrol at 45p per mile or actual public transport costs. Expenses are paid on a monthly basis directly into a bank account.
Be a good listener.
Work well in teams.
Willing to learn new skills.
Good spoken and written communication.
Open minded and non-judgemental.
Able to maintain confidentiality.
Enjoy helping people.
Other skills which would be useful are:-
An understanding of long-term health problems or disability.
Basic computer literacy skills (including e-mail/internet).
Restrictions on who can volunteer
No restrictions were specified.
Application Form; Interview; References
No, not for this opportunity.
Takes place at CARF's office at 4 Abbey Park Place, Dunfermline, KY12 7PD.
This opportunity is compatible with the Saltire Awards for volunteers aged 12-25.