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Volunteering Opportunity: VO71799

  • Volunteer Advice Assistant - Dunfermline
    with CARF (Citizens Advice and Rights Fife - Dunfermline).

    Created/last updated: 26/02/2020

    About this opportunity:The main tasks are:- Ask clients the appropriate questions from the benefit claim form
     •  This may require rephrasing the questions slightly, or of giving examples, to help the client understand what is being asked
     •  Listen to the client and let the client fully explain the difficulties they may have
     •  Complete the appropriate benefit claim form as per the client's answers
     •  This may be done by hand or in some instances completed online
     •  Record basic details of the clients' health problems on their enquiry record
     •  Attend local team meetings for updates and mutual sharing of information
     •  Read Quality of Advice feedback and action any relevant comments
    Takes place:
    Minimum age:18
    Maximum age:no upper age limit has been specified
    Training provided:Training will be arranged on an individual basis, with practical sessions in the office; shadowing more experienced advice assistants; highlighting relevant policies; basic interview skills; ill health benefits and case recording skills.
    Out of pocket expenses paid?
    Yes - Travel expenses are paid for petrol at 45p per mile or actual public transport costs. Expenses are paid on a monthly basis directly into a bank account.

    Experience required:Be a good listener. Work well in teams. Willing to learn new skills. Good spoken and written communication. Open minded and non-judgemental. Able to maintain confidentiality. Enjoy helping people. Other skills which would be useful are:- An understanding of long-term health problems or disability. Basic computer literacy skills (including e-mail/internet).

    Restrictions on who can volunteer
    No restrictions were specified.

    Application process:Application Form; Interview; References

    Taster available?No, not for this opportunity.

    Travel DetailsTakes place at CARF's office at 4 Abbey Park Place, Dunfermline, KY12 7PD.

    Saltire AwardThis opportunity is compatible with the Saltire Awards for volunteers aged 12-25.