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  • General Advisor - Citizens Advice and Rights Fife (Glenrothes)

    Created: 23/06/2015

    Please note: This volunteering item was uploaded some time ago and may have expired. Please contact us to find out more.

    Advisers provide a quality advice and information service. Advisers may undertake a range of activities with the client depending on individual circumstances, as well as write effective records of the interview on the electronic case recording system.

    Tasks Include:

    • Interview clients – listen to the client and let the client explain the problem. Help the client to clarify the issues by exploring the problem and asking questions;
    • Give information – use AdviserNet, reference books, other local information and specialist advisers to find the correct information;
    • Give advice – explain the information to the client and the choices that the client has, so he/she can decide what to do;
    • Give practical help – filling in forms, completing a benefit calculation, speaking or writing to another agency on behalf of a client;
    • Record cases – make an electronic record of the client’s details, in accordance with current Quality of Advice standards so that further help can be given if a client returns to CARF;
    • Highlight appropriate instances of Social Policy in accordance with case recording procedures.

    Time: Monday - Friday, Various Times.
    Place: Pentland Court, Saltire Centre, Glenrothes, KY6 2DA

    To enquire about this opportunity please e-mail: [email protected] or telephone 01592 645540.

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