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  • LinkLiving - Business Support Administrator/Receptionist

    Created: 28/09/2023
    News/Events Category: Job Vacancies

    Post: Business Support Administrator / Receptionist (Fife Core Service) 

    Hours: 24 per week (Monday, Thursday and Friday 09.00-17.00, plus flexibility to provide cover for colleagues on annual leave, sickness, and training)

    Location: West Bridge Mill, Bridge Street, Kirkcaldy

    Are you passionate about helping people to live a better life? Do you want to work for a charity where your health and wellbeing matter just as much as the people you support? Do you want to be part of a trauma-informed team where you will be supported to develop creative and flexible ways of working?

    At LinkLiving, their values and people are at the heart of everything they do including how they recruit their staff. It is important for them to find people who share their values, which are Empathy (listen to and understand an individual's needs and circumstances), Respect (treat others the way they wish to be treated) Integrity (be honest and have strong moral principles), and Caring (show kindness and concern for others).

    LinkLiving is a Scottish health and wellbeing charity that supports people to manage or overcome the effects of negative life experiences (including trauma, mental health challenges, poverty and inequality) so that they can build on their strengths and aspirations in order to live their best possible lives. They support people through a range of models including: 

    • Personal development and employability programmes 
    • Self-help coaching
    • Supported accommodation
    • Care at home
    • Housing support
    • Befriending
    • Social cafes

    Fife Core Service provides front of house reception duties to all building users. The team also provide business support services to a range of Fife Support Services. West Bridge Mill is a multifunctional base which offers temporary supported accommodation, offices, a training space and provides services to the local community. The building accommodates many commercial customers and also houses the six LinkLiving Fife Services.

    The successful candidate will:

    • Work as part of the West Bridge Mill core team and liaise closely with the Building Manager to manage the day-to-day running of the building
    • Carry out a range of administrative tasks which supports all the Fife Services
    • Be required to develop a sound knowledge of the databases and spreadsheets for recording and reporting purposes for several of the fife services
    • Carry out a wide variety of administrative duties as well as covering the reception area and greeting service users, staff, and external visitors 
    • Work within the reception area of West Bridge Mill, Kirkcaldy, and will need to be flexible to cover annual leave and sickness and be able to work without supervision
    • Liaise with contractors and managing repairs 
    • Assist with training bookings, including the set-up of rooms and dealing with rent/service charges and petty cash tasks
    • Be the first point of contact and provide and efficient and professional service to LinkLiving's service users, external agencies, and Link Group staff

    About You 

    • You should possess the ability to effectively manage your own workload, even when faced with conflicting deadlines 
    • Exceptional verbal and written communication skills 
    • Proficiency in telephone etiquette 
    • A strong command of computer skills, as the position is required to make regular database and spreadsheet updates 
    • Work autonomously, demonstrating initiative in task completion, as well as your aptitude for collaborative teamwork

    Benefits (subject to the policies and benefits terms and conditions) 

    • Competitive salary, reviewed annually, and the opportunity for annual performance-related salary increases and discretionary non-consolidated pay awards, subject to terms of the scheme 
    • 35 days' holiday per year (inclusive of public holidays) pro rata, plus additional three days pro rata after three years' service 
    • An opportunity to buy and sell holiday 
    • Temporary enhanced business travel mileage allowance to support employees with increased fuel costs 
    • Access to paid SVQ qualifications and a wide range of learning and development opportunities 
    • Funded Disclosure Scotland and Scottish Social Services Council memberships 
    • Defined contribution pension scheme with generous employer contributions, plus salary exchange and additional voluntary contribution options 
    • Life assurance scheme providing death in service benefits to name beneficiaries 
    • Healthcare cash plan for employees (and dependants) to support health and wellbeing 
    • Discounts on shopping, restaurants, and other services 
    • Employee assistance programme for employees and their immediate househould dependants to support health, mental, and financial wellbeing 
    • Discounted travel schemes including cycle to work, monthly bus pass and travel ticket loan 

    How to Apply

    Visit the LinkLiving recruitment page and follow the instructions on how to complete the form. 

    Alternative methods to apply are available through requests, including but not limited to hard copy, Braille, and audio. You can request these by e-mailing [email protected] 

    Please note should an internal applicant be successful in applying for this position on either a seconded or permanent basis, they will move to the terms and conditions associated with the role for the duration of the time they are in post. The terms and conditions are outlined in the job information pack.

    LinkLiving is an equal opportunities organisation, and they welcome applications from all sectors of the community. Their offices are fully accessible to wheelchair users and, as a Disability Confident employer, they will interview all disabled candidates who meet the essential criteria.

    If you have any questions about the role, please e-mail [email protected]

    The closing date for applications is Monday 23 October 2023. 

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