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  • Kingdom Housing Association: Customer Engagement Officer

    Created: 07/07/2023
    News/Events Category: Job Vacancies

    Organisation: Kingdom Housing Association
    Role: Customer Engagement Officer

    Reference: REQ000474

    Contract: Permanent
    Salary: £34,608 - £38,373 per annum
    Hours: 36 per week

    Closing date: Wednesday 26 July 2023

    About the organisation

    Kingdom Housing Association is one of the leading providers of affordable housing in east central Scotland. It aspires to be an employer of choice and has attained gold Investors in People and platinum Investment in Young People accreditation. It is currently the highest-placed Scottish registered social landlord on the Best Companies list.

    About the Role

    As a Customer Engagement Officer, you will develop and promote customer engagement across the organisation to empower customers, increase involvement, and develop a range of opportunities for them to influence decisions and improve services.

    You will be responsible for coordinating internal and external customer engagement and scrutiny activities to help increase customer satisfaction. Your role will contribute to the ongoing development and implementation of the organisation's Tenant and Customer Participation Strategy and Action Plan to deliver positive outcomes.

    About You

    You will have good experience in housing or the voluntary sector, experience in a customer-facing role, and the ability to deliver excellent customer service to a range of internal and external customers. You will be customer-focused and have a positive outlook. 

    You will have experience managing projects and of multi-agency partnership working. You’ll be motivated, proactive and organised and have the ability to plan and organise your workload, work on your own initiative, and manage competing demands.  

    You will be required to complete a satisfactory Basic Police Act Disclosure Scotland check and must have a full UK driving licence.

    What they offer

    • an attractive salary and benefits package
    • a contributory pension scheme (employer contribution of 10%) and the option to join the salary exchange pension scheme
    • generous annual leave entitlement of 37 days (33 days plus four days of public holidays).  After five years of continuous service, you’ll receive an additional two days annual leave and a further two days after 10 years
    • access to a low-interest car loan scheme (where eligibility criteria are met)
    • access to the Kingdom Academy, offering a range of learning and development opportunities
    • enhanced family friendly leave and sick pay entitlements (up to six months full pay) 
    • access to an employee assistance programme providing a free information service and an employee counselling service
    • discounted gym membership
    • access to an Employee Benefit Platform
    • a variety of flexible and hybrid working arrangements  

    The application and selection process

    Apply here

    Further information on the format of the interview will be provided to all those invited.

    Kingdom is committed to contributing towards the eradication of homelessness. As part of that, it particularly welcomes applications from people who are currently registered homeless or have been in the last 12 months. It guarantees shortlisting to any applicant who meets that criterion and the essential criteria for the vacancy. If they offer you the role and you are homeless at that point, they will also offer you a tenancy in one of its properties as part of the Naumann Initiative. If you wish your application to be considered under the scheme, please state this under Supporting information on your application form.  

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