Contract: Permanent Salary: £20,460 - £21,681 plus enhanced pay for unsocial hours (Grade FC03) Hours: 36 per week
Closing date: Friday 14 July 2023 (12:00) Interview date: Week commencing Monday 24 July 2023
OnFife is Fife’s largest cultural organisation and specialises in making jaws drop, hearts warm, eyes light up, and imaginations run wild. It works with a huge range of partners, artists, and creatives and its spaces are some of Fife’s favourite places. An ambitious leadership-oriented charity, it's built on strong values, and those values make them who they are – Fearless, Inviting, Fair and Exciting.
OnFife is a Real Living Wage employer and offers a local government pension scheme, generous holiday allowance and flexible working opportunities. If you need to travel for work, it can provide pool cars if you’re near head office or pay travel expenses so you are not out of pocket. You can also access discounted gym/swim memberships and other employee benefits.
About the role
Your days and hours of working will flex to meet business needs; this will include weekend and evening work along with providing cover as needed across other venues throughout Fife.
You'll be part of the frontline team delivering a high level of customer service for the box office and reception, covering a wide range of multi-purpose venues. As part of the box office team, the role undertakes duties including acting as the main information and reception point for the venue both during and outwith box office opening times, ticketing, cash handling, room and event enquiries, bookings administration, and providing a customer information service.
You'll have experience working in a busy front-facing customer service environment dealing directly with the public. Cash handling and reconciliation procedures form an essential part of the role, so you’ll ideally have experience in this too. Excellent customer service skills and the ability to engage with a diverse range of customers are a must.
As a large part of the role will be computer-based, you’ll have the ability to operate a variety of software packages. You'll need excellent numeracy, literacy, and communication skills, along with excellent administration skills.
How to apply
If you would like more information about this role before applying, you can contact Ayesha Nickson, Venue Manager.
When you’re ready to apply, download, complete and submit the application form- specifying if you are applying for the full-time or part-time role- along with a completed equal opportunities monitoring form to the HR team.