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  • Kingdom Housing Association: Senior Customer Accounts Advisor

    Created: 20/06/2023, Updated: 22/06/2023
    News/Events Category: Job Vacancies

    Organisation: Kingdom Housing Association
    Role: Senior Customer Accounts Advisor
    Location: Glenrothes

    Contract: Permanent
    Salary: £34,608 - £38,373 per annum
    Hours: 36 per week

    Closing Date: Sunday 02 July 2023

    About the organisation

    Kingdom Housing Association is one of the leading providers of affordable housing in east central Scotland. It aspires to be an employer of choice and has attained gold Investors in People and platinum Investment in Young People accreditation. It is currently the highest-placed Scottish registered social landlord on the Best Companies list.

    About the Role

    The organisation is looking for a motivated and organised person to join its customer accounts team, which is responsible for the maximisation of income for the Kingdom Group, providing tenants with advice on welfare reform. and assisting tenants to sustain their tenancies.

    You will:

    • manage a team of officers who work to reduce arrears and provide excellent service to customers
    • ensure all cases are actioned in line with procedures
    • be responsible for complex cases and legal actions
    • assist with reporting and rent calculations
    • work closely with other departments and external agencies to build relationships and deliver strategic objectives.
    • keep up to date with current legislation and provide accurate and relevant advice to both internal and external customers.

    About You

    You will have experience working in a busy office environment, have relevant administrative experience, be a confident communicator, and be proficient in multiple digital systems. You should be educated to CIH Level 4 in Housing Practice or equivalent. The ability to plan and organise your workload, manage competing demands, and work to tight deadlines is essential, as is the ability to remain calm under pressure.

    You will be required to complete a satisfactory Standard Police Act Disclosure Check.

    What they offer:

    • an attractive salary and benefits package
    • employee discount platform
    • a contributory pension scheme with a 10% employer contribution
    • generous annual leave entitlement
    • a range of learning and development opportunities
    • enhanced family-friendly entitlements
    • discounted gym membership
    • access to a 24-hour employee counselling service
    • flexible working opportunities to support work-life balance.

    The application and selection process

    Apply here, attaching a copy of your CV; you will receive instant confirmation of your application.

    After the closing date, applications will be shortlisted. You will then receive a notification of whether or not you have been selected for an interview. Shortlisted applicants will be invited to attend an assessment centre comprising an interactive group exercise, an individual task, and a short informal interview.

    You will be required to provide documentation showing your right to work in the UK prior to your interview.

    Kingdom is committed to contributing towards the eradication of homelessness. As part of that, it particularly welcomes applications from people who are currently registered homeless or have been in the last 12 months. It guarantees shortlisting to any applicant who meets that criterion and the essential criteria for the vacancy. If they offer you the role and you are homeless at that point, they will also offer you a tenancy in one of its properties as part of the Naumann Initiative. If you wish your application to be considered under the scheme, please state this under Supporting information on your application form. 

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