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  • Care and Share Companionship: Operations Manager

    Created: 14/06/2023, Updated: 15/06/2023
    News/Events Category: Job Vacancies

    Organisation: Care and Share Companionship
    Role: Operations Manager
    Location: Kirkcaldy

    Salary: £34,500 per annum + pension contribution
    Contract: Permanent
    Hours: 37.5 per week

    Closing Date: Apply as soon as possible

    CSC is a befriending organisation that provides support and companionship for people over the age of 60 that are lonely or living in social isolation and who live in Kirkcaldy or the surrounding area. CSC refers to such people as its "friends". The befriending support services are provided by around 25 volunteers who we match to friends and who build and maintain a one-to-one relationship with them, typically via home visits and telephone calls. In addition, we arrange social events that allow friends and volunteers to enjoy time together in a group setting. These acts of kindness are invaluable to the many friends that we support but are also highly rewarding for our volunteers, who have a genuine desire to improve other people's lives and are willing to set aside their own time to do this.

    The Opportunity

    CSC currently employs two members of staff- one of whom is retiring, which has created this vacancy. The other member of staff will have day-to-day responsibility for managing the referral and volunteer processes, including the matching of friends to volunteers. An Operations Manager is sought to have responsibility for the overall operational performance and development of the charity.

    Specific responsibilities include:

    • line managing CSC's staff to ensure the effective delivery of services to the required quality standards
    • publicity/awareness generation
    • outcome management (to demonstrate to funders the value of the services)
    • overseeing policy development and compliance
    • managing the charity's operations within the agreed budget (set by the board of trustees)
    • maintaining funder and third sector partner relationships
    • achieving the charity's growth ambitions.

    A development plan sets out the growth ambitions and how the charity proposes to extend the positive impact that it makes to the local community. This includes attracting more volunteers to support more friends, building more relationships with local community groups and businesses, and exploring how to offer befriending services to a wider geographic area in Fife.

    It may also be necessary to undertake fundraising activities from time to time for specific initiatives, although any new funding requirements would be met with the advice and support of the board of trustees.

    The Operations Manager is expected to work with minimum supervision. You will be accountable to CSC's board of trustees, at the same time contributing to strategic discussions with the board about the charity's future direction) and will otherwise be responsible for all operational day-to-day decisions.

    Required skills, experience, and qualities

    • self-starter with a proactive nature
    • management/supervisory/leadership skills and experience, including coaching and mentoring, with the ability to motivate staff
    • excellent verbal and written communication skills, and good listening skills
    • very good working knowledge of Microsoft applications, especially- but not limited to- Word and Excel
    • integrity, objectivity, openness and honesty
    • compassion and empathy

    Previous experience working with volunteers or within the third sector is highly desirable.

    Recruitment Timetable and Process

    Send a CV to Eileen Spence (CSC Trustee) at [email protected].

    You may then be asked to complete an application form that explains how you believe your skills and experience match the requirements of the role and why you believe in your suitability for the role.

    Interviews will be held with CSC's retiring Service Manager, its Chairperson, and one other Trustee. The organisation will ask to contact two professional referees with a view to confirming the appointment as soon as possible.

    The start date will be by mutual agreement, and there will be a handover of up to one month from the outgoing Service Manager to ensure a smooth transition.

    CSC is committed to equality in its provisions of services and in all its employment practices, policies and procedures. This includes recruitment, training, remuneration, promotion and equal terms and conditions of employment. It is committed to the creation of a non-discriminatory working environment. 

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