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  • Crossroads Fife - Assistant Befriending Coordinator

    Created: 01/03/2023, Updated: 13/03/2023
    News/Events Category: Job Vacancies

    Post: Assistant Befriending Coordinator

    Hours: 16 hours per week (Wednesday - Friday)

    Salary:  £13/hour

    Location: Glenrothes – requires travel within Fife

    Crossroads Fife seeks an Assistant Befriending Coordinator to join its team and assist with:

    1. the management of referrals to the service;
    2. the assessment of prospective befriendees;
    3. matching with a suitable Volunteer Befriender
    4. the introduction between parties and the set up of regular visits, together with ongoing review; and
    5. helping to develop, train and support a team of volunteers, providing them with appropriate advice and guidance for their role, including holding regular supervision and review sessions.

    The purpose of the job is:

    1. To support the development, promotion and delivery of the Befriending Service
    2. To provide person centred support for adults to help improve their wellbeing, confidence and independence and reduce the negative effects of social isolation and loneliness
    3. To assist with training and support of volunteers to enable them to build positive relationships with befriendees

    Key attributes:

    1. Excellent communication and listening skills
    2. Compassionate, understanding, resilient
    3. Honesty
    4. Reliability
    5. Confidentiality
    6. Digital literacy

    Main responsibilities:

    1. Take referrals for the Befriending service from professionals, family members, other agencies or prospective clients.
    2. Undertake a home visit to assess the person’s eligibility/suitability for the befriending service.
    3. Liaise with Adult Social Work Teams, GP practices, Social Prescribers and other external organisations supporting individuals as appropriate.
    4. Match Befriendees with an appropriate Befriender for regular visits.
    5. Review the match regularly to ensure befriendee is continuing to benefit from the service and that boundaries are being adhered to.
    6. Refer, signpost or move on referrals and befriendees to other external services and activities, as appropriate.
    7. Assist in the training and support of a team of volunteers, providing them with appropriate advice and guidance for their role including confidentiality, maintaining boundaries, having positive conversations and recognising and reporting any adult support & protection concerns. 
    8. Assist with development and presentation of training sessions for volunteers and produce and distribute appropriate training materials to support the sessions.
    9. Help to carry out regular individual and group supervision and review sessions with volunteers to help develop their skills, to resolve, and reflect on and issues that arise as part of their volunteering role.
    10. Maintain accurate records on the databases and group registers and ensure that data, contacts and outcomes are recorded in a timely and professional manner.
    11. Assist with collating, monitoring and preparing statistical data for monitoring and funder reports
    12. Interview befriendees and volunteers to collect their stories about the difference the service has made.
    13. Together with colleagues, continue to develop and embed robust processes to ensure the services are run efficiently and effectively.
    14. Represent Crossroads Fife in a professional manner at both internal and external activities to promote our organisation.
    15. Carry out all other duties as deemed reasonably appropriate by management.

    If you are interested in working with us, please contact 01592 610 540 or submit your CV by e-mail to [email protected] 

    The closing date for applications is Friday 17 March 2023.


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