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  • Kingdom Housing Association - Customer Service Advisor

    Created: 10/10/2022
    News/Events Category: Job Vacancies

    Role: Customer Service Advisor

    Salary: £22,784 - £25,106 per annum, pro rata

    Location: Glenrothes

    Kingdom Housing Association (KHA) is looking for a motivated and organised person to join its Customer Services Team.  

    The Customer Services Team is a one-stop shop for customers who wish to obtain housing information and advice, discuss or pay accounts, provide advice and discuss any tenancy issues, report or obtain advice on repairs and neighbour/service complaints.  

    As a member of the team, you will be dealing with a high volume of telephone and e-mail enquiries from our customers.  You will process housing applications, provide housing options and advice, manage Live Chat and respond to social media enquiries.

    You will have experience of working in a busy call handling environment, have relevant administrative experience, be a confident communicator and be proficient in multiple digital systems including G-Suite packages.  You should be educated to HNC/SVQ 3 level.  The ability to plan and organise your workload, manage competing demands and work to tight deadlines is essential, as is the ability to remain calm under pressure.

    You will be required to complete a satisfactory basic Police Act Disclosure Scotland check.

    For more information/to apply, please visit KHA's website. The closing date for applications is 12 October 2022.

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