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  • Lunchtime Learning - DWP and JobCentre Plus Support for Customers with Complex Needs

    Created: 09/07/2021

    When: 12:00 - 1:00, Tuesday 24 August 2021
    Where: Teams Call - online, Anywhere with an internet connection and browser, Fife, N/A
    This event is being organised by Fife Voluntary Action
    This particular event is free to attend, so no payment is required.


    It is too late to book a place for this particular session, sorry about that.

    FVA Lunchtime Learning sessions to support third sector in Fife

    FVA lunchtime learning sessions are aimed at raising the skills and capacities of local third sector providers interested in improving or enhancing their provision in Fife.

    Participants at this session will gain insight into the systems and support available through the the Department for Work and Pensions for customers with complex needs, as well as tips on how best to make use of them.

    The session will cover:

    • Defining ‘complex needs’
    • What explicit consent means and how best to use it
    • Proactive disclosure and when that can be helpful
    • Top tips to resolve problems before they escalate
    • When and how to use escalation contact points in Fife
    • The different roles of Disability Employment Advisers, DWP Psychologists and Advanced Customer Support Officers


    Phone: 01592 760720
    E-mail: [email protected]


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