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  • Employment and Support Allowance (ESA) update from the Department for Work and Pensions

    Created: 07/07/2021

    The Department for Work and Pensions is reintroducing Claimant Commitments (CCs) and Action Plans (APs) for all ESA claimants in a phased approach.

    Work coaches continue to work with claimants to ensure that CCs and APs are reasonable and tailored for their circumstances, allowing them to continue to adhere to COVID-19 public health advice, whilst also considering how they can engage with the labour market or move closer to work.

    For all new claims to New Style ESA, processed from 26 April 2021, claimants will be required to have an appointment with a work coach and agree a CC before they can receive New Style ESA.

    For New Style ESA claims processed prior to 26 April 2021, the requirement for an agreed CC and for ESA legacy claimants an AP, will be introduced gradually from 28 June 2021. Job Centres will contact claimants to arrange an appointment with a work coach and agree a Claimant Commitment or Action Plan.




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